Kobo Frequently Asked Questions

Q: What are the latest Kobo ereader devices?
A: You can visit www.kobo.com/ereaders to view the latest Kobo models. In order to support this bookstore, please consider ordering your Kobo device at Eagle Harbor Books. We can also assist you in setting up your Kobo account and answering any questions about the process.

Q: Can I use Kobo on my computer, smartphone, or tablet device?
A: Visit www.kobo.com/apps to learn more about what specific devices are supported and how to install the Kobo app.

Q: How many eBooks are in the Kobo database? And how many titles are available for purchase in the US?
A: Kobo's entire library is available to all customers. They currently have over 3 million eBooks and are constantly updating their library and adding new releases. Newspapers and magazines are also available for purchase in the Kobo Store.

Q: Are foreign languages like German and Russian supported on the devices?
A: Foreign languages are supported on the Kobo Glo.  As of October 2012, the interface can be set to English, French, German, Spanish, Dutch, Japanese, Portuguese (Brazilian and Portugal) and Italian.

Q: What if I already own an earlier generation Kobo eReader? Can I shop for eBooks through your store? 
A: Yes. You will need to establish a new Kobo account by following the link to Kobo on our website. Then, when you next use your device, sign out of the old account and sign in using the new account name.  You can then search and buy eBooks either through the device or through the web, and continue your much-appreciated support of this store.

Q: What about the Google eBooks already in my library or on my device?
A: You will continue to be able to access them via your Google account. However, the IndieBound Reader app was designed specifically to interface with Google eBooks and will no longer be supported after January 2013. If desired, you can load your Google eBooks to a new Kobo device using Adobe Digital Editions. Please see Google support page for a step-by-step guide to transferring your Google eBooks to your new Kobo eReader.

Q: Does Kobo allowing sharing of books between Kobo devices, like Kindle and Nook do?
A: At this time it is not possible for a Kobo customer to lend or share eBooks from their library with another person. The eBooks in your Kobo library are tied directly to your account and password.

Q: Once purchased, if a book is DRM protected, is there a limit to the number of downloads?
A: If a file is DRM protected it may be downloaded 6 times in total.  This restriction is set forth by the publisher and is the same for all DRM files.

Q: Where can I get help for my Kobo device or app?
A: If you are having problems with your Kobo device, app, or account, please visit www.kobo.com/help for more information. You can also contact the Kobo Help Line at help@kobobooks.com or call 1-800-368-5390 (9 am - 9 pm EST). For regions outside of the US, visit kobo.frontlinesvc.com/app/lanpag to learn how to contact Kobo support in your country.

 

PLEASE NOTE: In order to support this bookstore, please consider purchasing your Kobo device at our store. We can also help you setup your Kobo account and answer any questions you may have about the process.